Home › Privacy Policy
Privacy Policy
At Solar Hub NZ Limited, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose and safeguard your information in accordance with the Privacy Act 2020. By using our website, submitting your details, or participating in our promotions, you consent to the practices described here.
Information we collect
We may collect personal information when you request a quote, purchase our products or services, register for after-sales support, enter a giveaway or competition, subscribe to our newsletters or SMS updates, or contact us with an enquiry. This may include your name, address, email and phone number; proof-of-purchase details (for promotions or warranties); your IP address, device details and browser type; and the pages you visit and actions you take on our site.
How we use your information
We use your personal information to provide products, services and customer support; to communicate with you about your purchase, service or promotion entry; to send you product and service updates, promotional offers and energy market news (where you have consented); and to customise our marketing and digital advertising.
Marketing communications
By submitting your details through our websites, promotions or service requests, you consent to receive promotional emails, SMS and updates from Solar Hub NZ Limited. You can opt out at any time by clicking the unsubscribe link in our emails, replying STOP to SMS messages, or contacting us directly at [email protected].
Disclosure
We do not sell or rent your personal information. We may share it with trusted third-party providers who assist with delivering communications, managing promotions, providing marketing, analytics or advertising services, or arranging finance and installation — strictly as needed to deliver your project. These providers are required to protect your information and may not use it for any other purpose.
Cookies and online tracking
We use cookies and similar technologies to improve site performance and customer experience, analyse traffic and visitor behaviour, and deliver more relevant online advertising. You can disable cookies in your browser settings, but some parts of our websites may not function properly if you do.
Access, correction and security
You have the right to request access to, and correction of, the personal information we hold about you — contact us at [email protected] or 0800 786 797. We take reasonable steps to protect your personal information from misuse, loss or unauthorised access; however, no system is completely secure and we cannot guarantee absolute protection.
Changes to this policy
This Privacy Policy may be updated from time to time. Any updates will be published on this page.
Last updated on publication. Questions? Contact us on 0800 786 797 or [email protected].